Question 1

Where do your products come from?

Accepted Answer

Our products come from carefully selected producers and artisans around the world. We focus on quality, authenticity, and long-standing relationships — many of which span over 40 years — so we can confidently bring you products we truly know and trust.

Question 2

Are your products fresh?

Accepted Answer

Absolutely. We carefully manage inventory and storage to ensure products arrive fresh and ready to enjoy.

Question 3

Where do you ship?

Accepted Answer

We currently ship within the United States.

Question 4

What are your order cutoff times for pickup?

Accepted Answer

To ensure availability and proper preparation, all pickup orders must be placed no later than 5:00 PM, two (2) days before your pickup date.

Question 5

How long does shipping take?

Accepted Answer

Orders typically ship within 1–3 business days. Delivery times vary based on location and shipping method.

Question 6

Do you ship refrigerated or perishable items?

Accepted Answer

Yes. Refrigerated items are shipped with cold packs and insulated packaging to maintain quality during transit.

Question 7

How should I store my products when they arrive?

Accepted Answer

Storage instructions are provided on product pages or packaging. Refrigerated items should be placed in the refrigerator immediately upon arrival.

Question 8

Do your products contain allergens?

Accepted Answer

Some products may contain common allergens such as nuts, dairy, or wheat. Ingredient and allergen information is listed on each product page when available.

Question 9

How can I contact customer support?

Accepted Answer

You can reach us via email through our Contact page, and we typically respond within 1 business day.

Question 10

Do you offer gift cards?

Accepted Answer

Yes! SGI digital gift cards are available for purchase directly through our website. They make a thoughtful and easy gift for food lovers, home cooks, and culinary professionals alike.

Question 11

How do SGI gift cards work?

Accepted Answer

SGI gift cards are digital and delivered by email. After purchase, the recipient receives a unique gift card code that can be applied at online checkout for both pickup and delivery orders.

Question 12

Do SGI gift cards expire?

Accepted Answer

No. SGI gift cards do not expire and may be used until the full balance is redeemed.

How can we help?