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Frequently Asked Questions

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Our products come from carefully selected producers and artisans around the world. We focus on quality, authenticity, and long-standing relationships — many of which span over 40 years — so we can confidently bring you products we truly know and trust.

Absolutely. We carefully manage inventory and storage to ensure products arrive fresh and ready to enjoy.

We currently ship within the United States.

To ensure availability and proper preparation, all pickup orders must be placed no later than 5:00 PM, two (2) days before your pickup date.

Orders typically ship within 1–3 business days. Delivery times vary based on location and shipping method.

Yes. Refrigerated items are shipped with cold packs and insulated packaging to maintain quality during transit.

Storage instructions are provided on product pages or packaging. Refrigerated items should be placed in the refrigerator immediately upon arrival.

Some products may contain common allergens such as nuts, dairy, or wheat. Ingredient and allergen information is listed on each product page when available.

You can reach us via email through our Contact page, and we typically respond within 1 business day.

 Yes! SGI digital gift cards are available for purchase directly through our website. They make a thoughtful and easy gift for food lovers, home cooks, and culinary professionals alike.

 SGI gift cards are digital and delivered by email. After purchase, the recipient receives a unique gift card code that can be applied at online checkout for both pickup and delivery orders.

No. SGI gift cards do not expire and may be used until the full balance is redeemed.

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